The Good, the Bad, and the Unspoken
I met a couple of friends the other day for a drink (at a safe distance) and one of them was complaining bitterly how poorly her staff...
The Good, the Bad, and the Unspoken
The mission statement as a "must-do" marketing exercise versus the company's raison d'etre
BCLA 2014 - Business sessions
Show me the money!
You’re a good contact lens practitioner – how’s your business?
Customer Excellence Training