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The Good, the Bad, and the Unspoken
I met a couple of friends the other day for a drink (at a safe distance) and one of them was complaining bitterly how poorly her staff...
The mission statement as a "must-do" marketing exercise versus the company's raison d'etre
Throughout the years we have encountered (too) many executives who couldn't state their company's mission and/or dismissed it as a...
BCLA 2014 - Business sessions
The British Contact Lens Association (BCLA) conference, running this year from June 6-9, is one of the largest and most prestigious in...
Show me the money!
Ross Grant will present salient aspects of contact lens business practice, with a focus on the financial elements. Where: ANVC Congress,...
You’re a good contact lens practitioner – how’s your business?
Join Ross Grant at the London BCLA office on Tuesday, March 4th, at 20:00
Customer Excellence Training
Great 2 days of Customer Excellence training in Moscow!
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