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Employee engagement has been all the hype for the past decade. It is defined as the extent to which employees feel passionate about their jobs, are committed to their organisation, and put discretionary effort into their work. Many organisations use engagement interchangeably with employee satisfaction – this is a trap, as neither term equates or predicts the other. That is why we, the behaviour analysts at ToolBox Training and Consultancy, in cooperation with our friends at Chief Motivating Officers, USA, prefer to think in terms of employee experience, which constitutes the entire journey an employee takes with your organisation.


The E3 focuses on the perception of 10 distinct areas of the employee experience:

  • Onboarding and training

  • Ongoing task support

  • Supervision and oversight

  • Reinforcement and recognition

  • Work-private life balance

  • Continuous learning and professional development

  • Receptiveness to feedback and change

  • Leadership

  • Organisational culture

  • Overall employee experience

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